M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.

M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

M-Sure is seeking to employ a qualified and experienced Claims Consultant. The successful candidate will join a dynamic and highly skilled Claims Team.    

The successful candidate will report directly to the Authorisations Manager.

Key Purpose

The Claims Consultant contributes to the Organisational goals by validating and finalising claims within policy guidelines and performing all claim related functions in a manner that promotes the achievement of Company objectives and service excellence

DUTIES/ KEY RESPONSIBILITIES

• Ensure that policies and procedures are adhered to
• Ensure claims are handled accurately as per policy schedule of benefits
• Foster an environment conducive to teamwork
• Capture relevant information accurately to enable colleagues to follow-up and assist clients
• Ensure to be punctual and adhere to rosters
• Ensure to conduct assessments in a professional manner
• Ensure customer service / interaction and quality maintained on each call
• Ensure reference material / notes on claim file updated
• Effective handling of assessments, ensure accuracy
• Effective handling of queries from policy holders, dealers, area managers and financial institutions
• Sound interaction with colleagues and other departments
• Assessments referred to call centre manager for approval
• Add positive input and value to call centre meeting
• Assist with ‘walk ins’ policy holders coming to our offices with queries

• Client centric
• Excellent Communication Skills
• Computer literate (MS Office)
• Able to work under pressure
• Able to negotiate and resolve conflict
• Good interpersonal skills
• Attention to detail/ Accuracy
• Team player
• Flexible and adaptable
• Problem solving/lateral thinking
• Self-motivated
• Able to do mathematical calculations
• Liaise with selling / repairing dealers telephonically as well as via written correspondence
• Receive repair quotes, scrutinise and submit & authorise claims
• Attend to queries from our OEM’s, selling dealers and policy holders regarding claims and processes
• Matric or equivalent
• Computer Literate
• Qualified petrol or diesel technician
• Admin experience, job card costing & labour rates
• Passed FAIS RE5 exam or be suitably qualified in line with date of appointment into the industry will be adventitious
• Clear Criminal record
• Own and live up to the Company values
• Attend training initiatives to improve work quality and enhance own skills